Patient’s rights
We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that:
- You will be treated with courtesy and respect
- You will be treated as a partner in the care and attention that you receive
- All aspects of your visit will be dealt with in privacy and confidence
- You will be seen by a clinician of your choice, subject to availability
- In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more than one further call
- You can bring someone with you, however you may be asked to be seen on your own during the consultation
- Repeat prescriptions will normally be available for collection within two working days of your request
- Information about our services on offer will be made available to you by way of posters, notice boards, newsletters and on our website.
- You have the right to see your medical records or have a copy subject to certain laws. A fee may be charged to cover costs.
Patient’s responsibilities
With these rights come responsibilities and for patients we would respectfully request that you:
- Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you
- Please request home visits before 11.00am, if possible
- Please ensure that you order your repeat medication in plenty of time allowing 48 working hours
- Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family
- Please attend any specialist appointments that have been arranged for you or cancel them if your condition has resolved or you no longer wish to attend
- Please follow up any test or investigations done for you with the person who has requested the investigation
- Please attend appointments on time and check in with Reception or one of our Patient Navigators
- Patients who are more than 10 minutes late for their appointment may not be seen.