Medic House & Appledore Surgery

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Our Patient Charter

Patient’s rights

We are committed to giving you the best possible service. This will be achieved  by working together. Help us to help you. You have a right to, and the practice will  try to ensure that: 

  • You will be treated with courtesy and respect 
  • You will be treated as a partner in the care and attention that you receive 
  • All aspects of your visit will be dealt with in privacy and confidence 
  • You will be seen by a clinician of your choice, subject to availability 
  • In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will  require no more than one further call 
  • You can bring someone with you, however you may be asked to be seen on your own during the consultation 
  • Repeat prescriptions will normally be available for collection within two working days of your request 
  • Information about our services on offer will be made available to you by way of posters, notice boards, newsletters and on our website. 
  • You have the right to see your medical records or have a copy subject to certain laws. A fee may be charged to cover costs. 

Patient’s responsibilities

With these rights come responsibilities and for patients we would respectfully  request that you: 

  • Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you 
  • Please request home visits before 11.00am, if possible 
  • Please ensure that you order your repeat medication in plenty of time allowing 48 working hours 
  • Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family 
  • Please attend any specialist appointments that have been arranged for  you or cancel them if your condition has resolved or you no longer wish  to attend 
  • Please follow up any test or investigations done for you with the person  who has requested the investigation 
  • Please attend appointments on time and check in with Reception or one  of our Patient Navigators 
  • Patients who are more than 10 minutes late for their appointment may not be seen.